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Occupational Certificate

Management Assistant

“Management Assistants form the backbone of their organizations, ensuring that daily administration tasks are carried out efficiently...”

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FACULTY:

HUMANITIES

Course Overview
Career Opportunities
Certification
Qualification Structure
Knowledge Modules
Practical Skills Modules
Workplace Modules
Assessment and Award
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Course Overview

QUALIFICATION TITLE: MANAGEMENT ASSISTANT (IXOPO CAMPUS)
NQF LEVEL: 5
SAQA ID: 101876
CREDITS: 316

About The Programme

The qualification provides a chance for the learner to acquire a range of skills to be able to manage the activities of the organization and provide specialized administrative and secretarial support to managers, either as part of a team or individually. They also organize activities of assigned personnel and provide current and updated applicable information to the executive as support for upcoming seminars.

Admission Requirements

ADMISSION REQUIREMENTS – Matric Certificate or any other NQF Level 4 qualification.

Career Opportunities

A qualified learner will be able to:

  1. Plan, organize and support department meetings and workshops.

  2. Apply appropriate personal and relational skills to a range of situations to simplify the smooth relations between internal and external stakeholders according to organizational standards.

  3. Apply basic knowledge of relevant administration governance, policies and procedures to manage resources effectively in the organisation.

  4. Plan, administer and provide support services to a special project within an organisation.

  5. Promote professional documentation by utilising effective and accurate information processing and research skills to enhance the professional image of the organisation or industry.

Certification

  • Certificate will be issued by the Quality Council for Trade & Occupations (QCTO) on successful completion of External Integrated Summative Assessment (EISA)

Qualification Structure & Examinations

  • The duration of study for this qualification is 36 months.

  • There will be an examination element containing knowledge & practical to be successfully completed for each module, as well as;

  • Workplace Evidence collected and signed (logbook) and thereafter to be
    considered for External Integrated Summative Assessment (EISA) by QCTO and the Assessment Quality Partner SERVICES SETA.

Knowledge Modules

  • 12 Knowledge Modules (106 credits):

  • Document management and record-keeping

  • Computerised Information Processing

  • Resource and procurement management

  • Social media and digital literacy

  • Office protocol, deportment and etiquette

  • Business communication and customer services

  • Ready for work standards

  • Basic business calculations

  • Apply End User Computing

  • Business documentation and design

  • Meeting administration

  • Introductory project management

Practical Skills Modules

  • 8 Practical Skill Modules (75 Credits):

  • Create a trip itinerary

  • Address protocol requirements

  • Determine, acquire and allocate resources for the secretarial unit

  • Design and develop complex text documents

  • Manage a small project

  • Support the recruitment, selection and induction of staff

  • Apply communication and effective customer relationships

  • Organise meetings

Workplace Modules

  • 8 Work Experience Modules (135 Credits):

  • Perform administrative and meeting support functions to support management

  • Apply ready for work standards to everyday work activities

  • Handle customer and client’s queries and liaison in an office

  • Assist in planning and coordinating at least two special events/conferences

  • Procure and allocate resources

  • Manage a paperless office

  • Apply supervisory skills to coordinate and direct clerical staff activities

  • Prepare a trip itinerary

Assessment and Award:

Students are required to complete the following:

Students are required to complete the following:

  • 2 x Formative Assessments per Knowledge Module

  • 1 x Summative Assessment per Knowledge Module

  • 1 x Integrated External Summative Assessment

  • 1 x Formative Practical Assessment

  • 1 x Summative Assessment

You will receive an Occupational Certificate: Management Assistant from the QCTO after completion of the External Integrated Summative Assessment.

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